The National Data Base and Registration Authority (NADRA) was established in 2000 to modernize and computerize the National Identity Card (NIC) process in Pakistan. To support citizens dedicated complaint desk and phone numbers were established.
If during the process of getting your Computerized National Identity Card (CNIC) you face any problem you can get help through the official website of NADRA which offers an online complain centre, you can also use the dedicated helpline to lodge your complain.
How To Lodge Your Complain Online:
1) Visit the official website of NADRA
2) Click on launch complain
3) Select ‘Open a new ticket’ If you are complaining for the first time
4) Provide contact information and details of the problem you are facing
5) Click ‘Create Ticket’, a dedicated number will be provided to you.
This dedicated ticket number means that your complain has been registered and it will be resolved. You can track the progress through the complain section by using the ticket number.
The National Database and Registration Authority is the main centre that produces the national identity card for the citizens of Pakistan, it also issues overseas Identity Card (NICOP). It has the entire data base of the Pakistani citizens for which a safe and secure system is intact to protect the identity of all Pakistanis.
The NADRA office issues national identity cards. Citizens can also visit the centre in case of modifications or renewal of the national identity card. The list of items required for the national identity card is listed on the official website of the NADRA, so it is a good idea to review the list before visiting the office.
How To Lodge Complain Through Phone?
In case of complaints, you don’t need to visit NADRA offices, instead lodge a complaint through their phone line. You can reach the dedicated helpline by calling at 0092 51 111 786 100.
Nadra aims to resolve the query within 3 working days, in some cases it may be resolved earlier while in other cases it may take more days.
The NADRA website has a separate complaint section that has various questions answered that normally come to mind, such as how to fill in your name and your NIC/CNIC/NICOP/CRC numbers in the NICOP forms, who is categorized under dual nationality, the process of modifying the date of birth and the manner of tracking the NICOP application status.
So before lodging your complain make sure you visit the Frequently Answered Questions (FAQ) Section.