By creating a new WhatsApp Chatbot, Pakistan International Airlines (PIA) has made a huge improvement to the traveling experience for its customers.
With the Chatbot, tickets and seats can be confirmed online, which will surely make the booking process more convenient for customers.
Now, travellers may immediately get assistance with a variety of flight-related difficulties, like ticket verification and seat selection. To confirm the timetables and schedule of their flights, they might also use WhatsApp.
According to PIA’s tweet, the airline is committed to enhancing its customer support services, and the new WhatsApp Chatbot is proof of this commitment.
Customers can now use WhatsApp to contact PIA instead of visiting their offices or dialing a hotline as they previously had to do.
Travellers who prefer traditional methods of booking and confirmation can still get in-person customer service from PIA despite the new offering.