Hackers have struck once again and this time the already grief stricken people of Pakistan have been victimized. Recently, the customers of Standard Chartered had their pockets emptied, when a hacker from England! Hacked the online banking system of Standard Chartered and transferred around Rs 50,000 from their accounts. The customers received transaction alerts through SMS and emails for the withdrawal of around Rs 50,000 without them having done any transactions. Some customers didn’t receive emails or SMS alerts, but were only alerted to the situation, when their ATMs didn’t process and their debit cards were blocked.
It took a few seconds for the hackers to transfer money from Pakistan to England. Many Standard Chartered customers maintain their salary accounts and made frantic phone calls to the customer care support. The bank responded positively at first, assuring the customers that their money will be reimbursed but it would take some time. Some were asked to report to the fraud department in order to get their money back.
Many customers are still waiting for their money to get reimbursed, which speaks of the poor customer service. The customers also had to suffer when their debit cards were blocked, as the hackers had accessed their data records of the customers debit cards to transfer money from Pakistan to England. SCB had asked the customers to get their debit cards re-issued.