Pakistan International Airlines (PIA) has been ranked as world’s 3rd worst Airline by AirHelp. The ranking was based on multiple factors such as delays and compensation.
AirHelp evaluated 72 international airlines and ranked them accordingly and Pakistan’s national airline PIA came on 70th position indicating the poor service of state owned airline.
The worst airlines of the world were as follows:
1) WOW Air
2) Royal Jordanian Airlines
3) Pakistan International Airlines (PIA)
4) EasyJet
5) Air Mauritius
6) Ryanair
7) Korean Air
8) Iberia
9) Aerolineas Argentinas
10) Jet Airways
Once again today PIA was the worst ever experience. Sometimes one wonders if they are deliberately ripping apart this airline? There is not even any shame or remorse and all employees seem to be a part of it now. Terrible experience yet again
— Mubasher Lucman (@mubasherlucman) August 16, 2018
PIA please stop making fools out of us. Try to improve your airline rather than hiring some seductive foriegner. Shame on you guys for the worst service provided to hajis.
— Crudish (@Goof18062798) August 14, 2018
The best airlines according to customer service &complaint handling were:
1) Qatar Airways
2) Lufthansa
3) Etihad Airways
4) Singapore Airlines
5) South African Airways
6) Austrian Airlines
7) Aegean Airlines
8) Qantas
9) Air Malta
10) Virgin Atlantic
During the ranking AirHelp based scoring on three major factors:
1) Claim Processing Score (Quality of customer complaints handling)
2) Service quality, based on feedback of customers
3) On-Time performance (no delays and no cancellations)
Rather than ranking airlines on the basis of aircrafts, facilities, prices or luxury service AirHelp ranked them according to the timely service and complaint handling.
Arrival 17 hours delayed, departure almost 15 hours and counting….I wish first thing @ImranKhanPTI does is sack the whole @Official_PIA board!
Worst airline in the world! pic.twitter.com/NYwkcm9Djw— Habibe Majid (@habmaj) August 1, 2018
Almost all airlines ranked among the top 10 list responded to complaints in efficient way and compensated passengers through credit mileage.
Dubai based Emirates Airline failed to be counted among top 10 and was ranked 16th. Performance of US airline carriers was also not satisfactory. American Airlines Inc. ranked 23rd, United Airlines ranked 37th and Delta Air Lines ranked 47th.
@Official_PIA I’m sorry to say that right now you are the worst airlines on the face of planet earth. My flight PK 302 has been delayed from 8:30 till 11:30am. FOR NO REASON. I was suppose to reach Lahore for a show at 12pm. Now who will pay for the sufferings? #BoycottPIA #Shame pic.twitter.com/O1mAMpwAeG
— Ayaz Samoo (@AyazSamoo) July 2, 2018
Yousaf
Look everyone Pia pilots are maybey better than emirates or ettihad or qatar anyways you got the point but they have problem with aircrafts and services beside pia is the one who found emirates??????