Each year millions of Pakistani citizens travel from one part of the country to other through Pakistan Railways. To facilitate these passengers Pakistan Railways has a dedicated helpline which is available 24/7 for queries related to their services.
If you want to know the schedule of any specific train, want to know the fares and prices of tickets or have any other enquiry just dial 117 to connect with the helpline.
You can also contact the Superintendent of Headquarters or Divisional Stations at the following numbers:
Director Public Relations (Headquarter)
PTCL: 042-99203460
Railway Auto Dial: 042-2884
Fax: 042-99201632
Email:dpr@pakrail.gov.pk
Divisional Superintendent Karachi
PTCL: 021-99213500
Railway Auto Dial: 021-2872
Fax: 021-99213501
Email: dskyc@pakrail.gov.pk
Divisional Superintendent Lahore
PTCL:042-99201941
Railway Auto Dial: 042-2872
Fax: 042-99201961
Email: dslhr@pakrail.gov.pk
Divisional Superintendent Multan
PTCL: 061-9200619
Railway Auto Dial: 061-2872
Fax: 061-9200256
Email: dsmul@pakrail.gov.pk
Divisional Superintendent Peshawar
PTCL: 091-9210687 – 9201075
Railway Auto Dial: 091-2874
Fax: 091-9210691
Email: dspsc@pakrail.gov.pk
Divisional Superintendent Quetta
PTCL: 081-9201976
Fax: 081-9201620
Email: dsqta@pakrail.gov.pk
Divisional Superintendent Rawalpindi
PTCL: 051-9270851
Railway Auto Dial: 051-2872
Fax: 051-9270853
Email: dsrwp@pakrail.gov.pk
Divisional Superintendent Sukkur
PTCL: 071-9310046
Railway Auto Dial: 071-2872
Fax: 071-9310047
Email: dssuk@pakrail.gov.pk
Read Also: Pakistan Green Line Train Fares And Timings
If you want to contact some other concerned department then check the complete directory from the official website of Pakistan Railways.
In recent years Pakistan Railway has initiated many new projects to facilitate passengers and improve its services. Now all trains reach station at expected time and the difference between departure time and actual departure is not more than 5 minutes.
New passenger service Green Line have been very successful because it provides comfortable service at affordable cost.
Pakistan Railways also launched online eticketing making the booking process very easy. Now passengers can book & reserve their seats through Pakistan Railways official app or website.
Jawad Ali
dear sir,
on 31-13-2018 i was going to rawalpindi from peshawar with my family on awam express 14DN.
on main gate of station the TCR on duty start misbehave and abusive language on front of my family, he demanding journey tickets which i show on gate but he became angry he give a polcie memo and railway police areestt mey and in the mean time the train left and my family ladies left to pindi alone. n hour the police release me.
sir i complaint on 32 -12-2018 and my token number of complaint was 60357 but no body contact with my regards this comlaint, kidly register my complaint and give the me the status of my complaint
regards,
Jawad Ali
0321-9103610
0334-8265585
Luqman sajjad
Very bad always bad pr
MUHAMMAD MEHBOOB
Sir I ttry booked ticket 14.04.2019from multan to lala mousa on online mobile app but no found option show plz help me sir