Pakistan Government has launched a Federal complaint cell that will allow the citizens of Pakistan to lodge a complaint against the electricity service of any sort. The citizens of Pakistan can call at their given numbers or log on to their website to lodge a complaint. The federal government has created a General complaint cell and a load management cell.
The General complaint cell will take an action on the complaint of the citizen and take the necessary steps to deal with the problem. The will process the management schedule of the grids and feeders and it will also apprehend those who are violating the rules and regulations put in place to save energy. In addition the federal government has also created the monitoring and surveillance cell that will monitor the employees engaged in the electricity distribution system and will ensure that these employees are not in some way undermining the system. It will also identify the theft of electricity.
The complainant can call at:
Contact number: 051-9206834, 051-9204430, 051- 9103888