Local Government Minister, Saeed Ghani has established a complaint cell for citizens of Sindh which can be reached by citizens of Karachi and other cities through phone number and landline.
Citizens from all union councils, union committees, municipal committees, municipal corporations, district municipal corporations and all other authorities can register their complaint through this designated desk which will be headed by provincial Minister Saeed Ghani.
How To Make Complaints?
If you have any complain regarding your UC or municipal corporations than you can register your complaint through phone number 021-99205904 or 021-99205905 or through WhatsApp Number 0300-0084296.
Complaint Through Phone:
Make a phone call at 021-99205904 or 021-99205905 and provide your details including name, location, contact number and complaint. You will be allotted a complaint number which you can follow later to know updates about the issue.
Complaint Through WhatsApp:
Citizens can also make complaint through WhatsApp number 0300-0084296. The method is very simple:
1) Write a message Hi or Hello and send it to WhatsApp number
2) You will receive a message asking for details including:
- Complainant Name
- Complainant Number
- Complaint Location
- Your Complaint
3) A confirmation message will be sent through WhatsApp number such as “Your complain has been registered, Your complain ID 4730”. You will need this ID to inquire about updates on resolving your complaint.
4) Another confirmation message will be sent through SMS from 8583 on behave of Local Government such as “Ministry LG Sindh: Your complaint has been forwarded to Director Karachi”
Initially the cell will be available daily from 9 AM till 5 PM in the evening, it is planned the time will be later increased after which the cell will be active 24/7.
Through this process you can book your complaint from Karachi, Hyderabad, Sukkur, Larkana, Nawabshah, Mirpur Khas, Thatta, Ghotki, Badin and other cities and towns of Sindh. Citizens from any part of the province can contact and register their complaint.
He also added that it is a computerized system, after listening to the complaint it will be registered on the computerized system and the relevant authorities will receive it through SMS and WhatsApp.
If the issue is of urgent nature and is not resolved within 72 hours then the computer system will automatically issue a notification to the complaint desk after which action will be initiated against relevant authority.