Most widespread and common internet service in Pakistan is PTCL. It is cheap, has more coverage area and gives discounts to students which makes it the best available internet service. But you may have noticed that many areas and on many occasions the speed is not as claimed by PTCL.
If you are also having the same problem then there are certain things which you should do. The first thing you should do is to make complain to PTCL helpline. Then you should visit PTCL official website and file a complaint through live chat.
You should not make complain just once a month rather as soon as your internet speed slows down make a complaint through PTCL website.
You will receive a computerized call from PTCL which will ask you to press 1 if the complain if the problem has been resolved. Check your internet speed if it is not up to the maximum press 2 which means no the complaint has not been resolved.
By doing this PTCL will make sure your internet speed is up to the package.
PTCL Helpline: 080080800
PTCL Website: www.ptcl.com.pk