In this modern age of 21st century, banks have become an important source to save money and many other necessary services, which an individual require on the daily basis. People can pay their payments through cheques, deposit money in their accounts, can open saving accounts for income, pay utility bills and many other services which are necessary. In Pakistan, many people have serious concerns on the services of different banks but they are unable to file their complaints due to lack of knowledge.
For all those people who want to complain on the services of any particular bank or its management, Banking Ombudsman or Banking Mohtasib institution is present. Customers of any particular bank can file their complaints regarding services of any bank through email, on the official id of Banking Mohtasib “info@bankingmohtasib.gov.pk”. They can also download and print the complaint forms from the official website of Banking Mohtasib, “www.bankingmohtasib.gov.pk”.
However complaints regarding the services of any particular bank can be also registered in the regional offices of Banking Mohtasib through telephone call, which are given below:
Karachi: 021-99217334 to 38
Lahore: 042- 99210444
Peshawar: 091- 9213438-9
Quetta: 081- 9203144-5
Rawalpindi: 051- 9273252-3
Multan: 061- 9201481-2
It is to be noted that the Banking Mohtasib of Pakistan was established by the Government of Pakistan in 2005 to resolve the disputes between banks and customers.