If you are a user of mobile telecom operator then you should know how to lodge complain against any mobile company in Pakistan for unsatisfactory services or other related problems.
If you are facing network problems, poor internet or customer service, want to reclaim refund or want to complaint against misleading advertisement then you can contact the cellular network. If the problem is not resolved they you can also contact PTA to take action.
Register Complaint With Mobile Operator:
The first step should be raising the matter with your mobile matter which you can do through the following means:
1) Calling Helpline
2) Sending an email
3) Visiting customer care center
The helpline number, official email address and website of Pakistani Telecommunication Provider such as Jazz, Telenor, Ufone, Zong and PTCL are as follows:
On successful registration of your complain a reference number will be allotted to you make sure to write it somewhere and don’t forget to ask the resolution time for the complaint.
Lodging Complaint With PTA:
Pakistan Telecommunication Authority (PTA) allows customer to lodge complaint against telecommunication if they fail to resolve the issue. So if you have registered a complaint with the mobile operator and they have failed to resolve it then contact PTA at:
Toll Free Number: 0800-55055
Postal Address: Consumer Protection Directorate, PTA Headquarters, Sector F-5/1, Islamabad
The toll free number and phone number will be available only during the office hours from 8:30 am till 4:30 pm.
Make sure that you provide the complete details of your problem including the reference number of your complaint with the mobile operator and the date on which it was made.
You can also visit the zonal offices of PTA in Karachi, Lahore, Rawalpindi, Peshawar, Quetta, Muzaffarabad, Multan and Gilgit-Baltistan to register your complaint with PTA.
Reporting Fake Prize Schemes:
If you are receiving fraud & fake messages or calls about Benazir Income Support Program (BISP), Prize Bond or any other related matter then contact Centre for Cyber Crime of FIA at:
Phone Number: 051-9106384
If the fraud is financial and related to mobile banking then contact State Bank of Pakistan at firstname.lastname@example.org
Reporting Stolen Mobile:
If your mobile has been stolen then you can report by a simple call at the dedicated helpline number of PTA, you can also send to PTA concerning the matter.
Citizen should also contact Citizen Police Liaison Committee (CPLC) at:
Phone Number: 021-35662222
Fax Number: 021-35683336
How To report Blasphemous Content?
If you want to report any blasphemous content then contact the Assistant Director of PTA through courier or email:
Address: Assistant Director (WAD), PTA Headquarters, Sector F-5/1, Islamabad